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The IT Help Desk provides first-level technical support to all faculty and students at Garrett. We should be your first point of contact for problems in the following areas:

  • Computer Problems
  • Printer Problems
  • Software Problems
  • Network Problems
  • Phone Issues

We're here to provide you with the help you need. If you're having problems, please stop by Shafer Hall Help Desk, located in the Main Building room 721. You can also call us at: 847-866-3928 or dial extension 6-3928 if you are on campus.

The Help Desk hours are listed as follows:

Monday:           9:30am - 4:30pm
Tuesday           9:30am - 4:30pm
Wednesday:     9:30am - 4:30pm  
Thursday:         9:30am - 4:30pm      
Friday:              9:30am - 4:30pm

Saturday and Sunday we are closed.  

 

Attention:  You can communicate with us via Google Chat!!!!! Simply click on this link if you are on campus or at a center to connect with our local helpdesk.  Click Me!  (you must be logged into Google Apps - Garrett's e-mail).

New Support Option:  Chrome Remote Desktop - click this link to get instructions

Zoom.us Tutorials

 
How to Access Video and Audio Settings
 
How to Join a Meeting
 
Scheduling a Meeting with Zoom
 
Inviting People into a Zoom Meeting (This guy is a little crazy, but the info is good)
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Moodle Problems?

Before contact anyone, please read the PDF below. 

MoodleAlert.pdf

Student Worker IT Forms

 

Student Worker Network Access Form

VIDEO / AUDIO REQUEST FORM

To schedule a recording of your event, service, or class, please complete the Video Service Form found in the link below. The earlier you submit your request the better, but at an absolute minimum please submit your video request two weeks prior to the date of your event, service, or class.

If you have questions or additional needs about recording at Garrett-Evangelical, please contact Rich Barker at richard.barker@garrett.edu or by phone at 847.866.3951.

VIDEO/PHOTO RELEASE FORM

Garrett-Evangelical is committed to academic integrity and encourages you to seek permission to record guest lecturers, preachers, and others prior to their arrival on campus. For your convenience, you can download the Photo/Video Release Form now and email it to the appropriate person(s).